Refund policy

1. Eligibility for Returns

  • Returns are accepted only for manufacturing defects, wrong items, or damaged products.
  • The product must be unused, in original packaging, and accompanied by the invoice.

 

2. Return Timeline

  • Customers can request a return within 7 days of delivery.
  • Requests made after 7 days cannot be accommodated.

 

3. Return Process

  1. Contact us via email or website contact form with your order details.
  2. Our team will verify eligibility and provide instructions for return pickup or drop-off.
  3. Once we receive the product in original condition, a refund will be credited within 5–7 business days to the original payment method.

 

4. Refund Method

  • Refunds will be made to the original payment method (credit/debit card, UPI, wallet, or bank account).
  • For COD orders, the refund will be processed via bank transfer or UPI.
  • Once we receive the product in original condition, a refund will be credited within 5–7 business days to the original payment method.

 

5. Shipping Charges for Returns

  • If the return is due to manufacturing defect, wrong item, or damage, shipping charges will be borne by us.
  • For other returns (if applicable), return shipping may be borne by the customer.

 

6. Important Notes

  • Products must be in original packaging with all tags intact.
  • Sale or discounted items may have specific return rules, communicated at the time of purchase.

 

Quality & Damaged Product Policy

 

1. Commitment to Quality

  • Each pair of juttis is handcrafted with care, ensuring premium embroidery with double cushion inner sole, finishing, and comfort.
  • We perform quality checks before dispatch to ensure that every product meets our standards.

 

2. Handling Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with:
    • Photos of the product showing the issue
    • Order details (invoice number, size, and product name)
  • Our team will verify the issue and offer one of the following solutions:

1.                Replacement / Exchange – A new pair will be shipped after we receive the damaged item.

2.               Full Refund – Refund processed once the damaged product is returned.

 

3. Return of Damaged Products

  • We arrange free pickup for damaged or defective items.
  • The returned product should be in original packaging, if possible, to ensure safe handling.
  • Exchange / Replacement product will be delivered within 7 days.

 

4. Important Notes

  • Minor variations in embroidery or color are natural for handcrafted products and are not considered defects.
  • Products must not be worn outside or damaged further before the return/exchange process.